Frequently Asked Questions

About Just Right Reader

• Our Story
• Our Commitment to Inclusion
• Contact Us

Pilot Program

• Pilot Program Overview
• Take-Everywhere Literacy Packs for Pilot Program

Products

• Are your decodables compatible with my school or district's phonics program?
• What is the difference between the Take-Everywhere Literacy Packs and Classroom Libraries?
• Can I purchase specific sets or specific books?
• Do you have Spanish decodable books?
• Where can I find information about your Take-Everywhere Literacy Packs?
• What if I need samples to arrive by a certain date for a meeting?

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Making a Purchase

• How do I make a purchase?
• What if I already made a purchase on the website and need tax removed?
• How do I make a tax-exempt purchase?
• Why am I still being charged tax on your website when I had already sent my tax-exempt certificate?

Shipping

• When will I receive my order?
• How much does shipping cost?
• We need to receive the items by a certain date. How do I communicate this to you?

Quotes & Paperwork

• Why is the address on your invoice different from the one in our files?
• Which purchasing cooperatives are you part of?
• Do you have a FAMIS number?
• Where can I find your W-9 and/or sole source letter?
• Who should I contact to fill out a vendor form?
• How do I get a quote with tax removed/shipping included?